Refund policy

Before you initiate any exchanges of our products, please take a moment to understand what goes into making them. All our products are handcrafted with a lot of love and care, making each product special and unique. All the products go through a quality check before shipping.

We have made every effort to display the colour and other details of the product as accurately as possible, that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.


RETURNS

  • We reserve the right to refuse the returns of any products.

  • Returns will be accepted if the product received is damaged or not what you ordered for as per the product information mentioned on our website.

  • If you are still unhappy with your product we can offer a one time exchange for a different size or anything else you may choose, provided you inform us within 24 hours of receiving the product. This exchange is applicable on fresh merchandise only and not on the products purchased on sale/special promotion period. 

  • The returns/exchanges, if applicable, will be provided if the product is returned in its original condition in tact with tags and its original packaging with no damage or stains.

  • If you find anything damaged or ruined in transit on the receipt of the product, please reach out to us at thehilloldshop@gmail.com within 24 hours of receipt with relevant videos and photos.

  •  Returns/Exchanges will not be applicable on Custom/Bespoke orders.

  • SALE products are final sales and are not eligible for return, refunds or exchange.

  • Return/Exchange is not applicable on products sold on promotional offers/discounts.

  • Return/Exchange shipping methods both ways and associated costs are the responsibility of the customer.

  • We don't accept any alterations. 

We recommend you to obtain the proof of shipment on return, as we will not accept the responsibility of packages lost/damaged in transit. Once our QC team is satisfied with the returned product, you will receive an email confirming that your return has been accepted. Henceforth, we will initiate the process of returns/exchange as applicable.

REFUNDS

  • Refunds may only be issued in the same form as was utilised for payment.
  • Original or return shipping charges are not refunded.
  • Please note the refunds may take up to 10-15 business days.


CANCELLATIONS

If you wish to cancel your order, please write to us at thehilloldshop@gmail.com within 12 hours of placing the order. Do mention ‘CANCELLATION’ in the subject and details of your booking order with product name in the mail.

*Please note that the returns, exchanges, refunds, cancellations will not be accepted by us on THOS products purchased/ordered from other locations such as Retail stores, exhibitions or other websites.


We request you to read the following in order to avoid any possibility of above:

  • Please provide correct delivery address with P.O Box and a valid contact number.
  • Sizing issues. Please refer to our size guide for the same before purchasing.